Ann received formal training in leadership through the Georgetown University Center for Child and Human Development, and the Community Resource Center, Denver, CO, with a focus in community and non-profit leadership. She has served as a leader in several non-profit organizations and board of directors.
Through many experiences, Ann has acquired a specialty in working with groups consisting of different organizations, agencies, and associations to develop collaborative relationships and processes to achieve common goals.
With the support of the Humanities Montana and Flathead Valley Community College, Ann received training in 2009 about the Gracious Space facilitation model. She uses this model when working with large organizations and communities. The goal is to deepen understanding among the different parties and develop concrete ways to solve problems or resolve issues.
Gracious Space is an approach to community conversations that values diverse perspectives and ideas, emphasizes respectful listening, encourages willingness to learn together, and supports openness in exploring action alternatives. In Montana, city-wide conversations using the Gracious Space model have been used successfully in Great Falls, Kalispell, Bozeman, and Billings over the last several years.
The overall goal of conflict resolution is to manage the interactions between parties so that there is productive communication and outcomes.
As a trained mediator, Ann uses a model that has three phases:
What are the roots of the problem?
Encourage statements of needs.
Help parties sort out complicated issues.
Suggest common points of agreement and goals.
Introduce cooperation and collaboration.
As a facilitator, she provides a safe environment with group established ground rules, objective viewpoint and as a mediator, she controls the process.
Examples of organizational conflict
“I just wanted to reach out and say how nice it was to meet you on Wednesday at the MSU Friends of the Library meeting. I was so impressed with your wonderful facilitation skills that I will be recommending you to our Executive Director.”